Finding a great pair of glasses is almost as difficult as finding a bathing suit that fits. Those of you who have searched for either know what I am talking about. When I spotted a particular pair of glasses on the web, I just knew they were for me. Of course, they might look terrible when tried on, but I just had to find them.
It took trips to three stores and calling of others to finally track them down. When I put them on, I was sold. Put my prescription in these babies! Unfortunately for me, my recent eye exam result was “no change,” and I didn’t have a new prescription. My prescription was right there in the eyeglass store’s computer, but they couldn’t use it. Apparently, eyeglass prescriptions expire in two years. I needed a new copy of the prescription straight from the eye doctor.
No problem, said the eyeglass store, we will just call the eye doctor and have it faxed over. But, it was a weekend, so they promised me they would call on Monday. Apparently, I have the most popular eye doctor in the world, because the line was busy for days. I decided to call myself, and got voice mail. I left a very polite and detailed message, indicating what I needed to be faxed, and a call back number in case there was an issue.
Today is Friday. The eyeglass store is patiently saving those hard-to-find specs for me. And the prescription has not yet materialized. So, I called again, and miracle-of-miracles, after an extended hold, spoke to a live person. Sure, she said, she would have the doctor sign off on the prescription and fax it over to me.
Two hours later, no fax had arrived. I called back – sorry to nag you, but I want to get to the eyeglass store. I am told that yes, the doctor signed off, and the prescription was given to the “Clinical Desk” who will fax it by the end of the workday. I explain that it is the end of my workday, and I am getting ready to leave the office for the weekend, and could they maybe fax it now?
She puts me on hold for five minutes and then comes back to say, yes, it will be faxed over shortly. That was an hour ago.
So, I just called the office again, just to make sure they have the correct fax number. This is what I hear: “Thank you for calling. The office is now closed.”